We collect information from you when you place an order or fill out a support request form or email us to communicate. When filling out a form on our site, you may be asked to enter your name or email address. You may, however, visit our website anonymously. When you subscribe to any of our newsletters or forums, we also ask for your email address; in some cases, we may ask for additional information, in this case, we permanently store this information to communicate with you regarding updates, sharing information with you. When you contact us for a support request, we keep a record of this communication.
This data that cannot be used to identify a specific individual uniquely. Below are few examples of non-personal information we collect – ourselves or use of third-party services:
When you visit our website, Our server keeps logs of visitors Internet Protocol (IP) address, browser type, pages visited, operating system and date/time stamp, referring sites.
To analyze Software crash, we request crash reports to help us interpret the crash and investigate the source of the problem. Our Apps, periodically communicate with our servers for essential updates or notices; we also log the IP address, language, operating system.
Our website uses Google Analytics, web analytics by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help analyze how users use our website. Google will store the information about the use of site (including your IP address) on servers in the United States. Google uses this information to analyze visitor behavior and compiling reports on website visitor activity. Google may share this information with third parties where required by law. By using this website, you consent to the processing of data about you by Google for the purposes set above.
While communicating Via Email/newsletters we may use “pixel tags” and “click-through URLs” to determine if an email has been opened and any links have been clicked. This helps us improve the effectiveness of our communications. Pixel tags are images part of the HTML email; you can disable these by disabling HTML in your email client. Also, the link with a click-through URL, when clicked, first sends the user to a server which notes the click, and forward to destination URL.
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. Except for few exceptions that include trusted third parties who assist us in operating our website (hosting provider), conducting our business (payment processor) or servicing you (newsletter service, analyzing our web traffic). So long as these parties agree to keep this information confidential by providing industry standard systems and processes to ensure the security and confidentiality of your information.
We may also release your information when we believe doing so is appropriate and necessary to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If Bitqueues Software is involved in a merger, acquisition or sale, the information we collect may be transfered as part of that transaction.
We implement a variety of security measures as deemed appropriate to protect against unauthorized access, alteration, the disclosure of personal data. We do regular internal reviews of data collection, storage and security measures, like appropriate encryption and physical security measures to guard the systems where we store personal data.
Please note that our servers are located outside of the European Union, as well as the servers of our payment processor (FastSpring), the website analytics service provider (Google). If you use our website, you agree that your information is transmitted, stored, and processed in data centers outside the EU.