Privacy Policy

Privacy Policy

We do not sell, share, rent or exchange your information with anyone else. When we do collect data, we will use it to benefit you and to make your experiences better.

Your privacy is crucial to Bitqueues Software. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to get to know our practices and contact us if you have any questions. We collect your information only with your consent; we only collect the minimum amount of information that is necessary to operate our software and services; we don’t sell or share your information with anyone else.

What information do we collect?

  1. In Our Apps / Add ons using  Google sign-in  : will authenticate your identity and provide you the option to share certain personal information with us such as your email address. The information you provide is held in strict confidence. We collect this information to generate your user license, send payment receipts and communicate with the user about product updates.You may receive any service-related email announcements on rare occasions when it is necessary to do so. For example : notifications on maintenance periods, billing problems, and any item that impacts the service levels.Our Apps and marketplace Add ons use the Google OAuth 2.0 protocol for authentication without requiring the user to share their login credentials with us. OAuth also allows secure access to the user’s data, as required by the add-ons, and the data resides strictly inside your Google account. We do not store any of your account data on our servers.If your personal information changes, or if you no longer desire our service, you may delete or deactivate it by uninstalling our Google add-on / removing access to our Apps under security settings of your Google Account or by contacting us. We will respond to your request within 15 business days.
  2. On Our Website : We collect information from you when you place an order or fill out a support request form or email us to communicate. When filling out a form on our site, you may be asked to enter your name or email address. You may, however, visit our website anonymously. When you subscribe to any of our newsletters or forums, we also ask for your email address; in some cases, we may ask for additional information, in this case, we permanently store this information to communicate with you regarding updates, sharing information with you. When you contact us for a support request, we keep a record of this communication.

What do we use your information for?

We use this information to help us improve our products, content, and customer communications. We also keep you up to date on product announcements and updates, send important notices, e.g., about changes to our TOS or Privacy Policy. You may opt out of receiving these communications at any point in time. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products and services.

Do we Collect and Use Non-Personal Information?

This data that cannot be used to identify a specific individual uniquely. Below are few examples of non-personal information we collect – ourselves or use of third-party services:

When you visit our website, Our server keeps logs of visitors Internet Protocol (IP) address, browser type, pages visited, operating system and date/time stamp, referring sites.

To analyze Software crash, we request crash reports to help us interpret the crash and investigate the source of the problem. Our Apps, periodically communicate with our servers for essential updates or notices; we also log the IP address, language, operating system.

Google Analytics
Our website uses Google Analytics, web analytics by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help analyze how users use our website. Google will store the information about the use of site (including your IP address) on servers in the United States. Google uses this information to analyze visitor behavior and compiling reports on website visitor activity. Google may share this information with third parties where required by law. By using this website, you consent to the processing of data about you by Google for the purposes set above.

While communicating Via Email/newsletters we may use “pixel tags” and “click-through URLs” to determine if an email has been opened and any links have been clicked. This helps us improve the effectiveness of our communications. Pixel tags are images part of the HTML email; you can disable these by disabling HTML in your email client. Also, the link with a click-through URL, when clicked, first sends the user to a server which notes the click, and forward to destination URL.

Do we disclose any information to third parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. Except for few exceptions that include trusted third parties who assist us in operating our website (hosting provider), conducting our business (payment processor) or servicing you (newsletter service, analyzing our web traffic). So long as these parties agree to keep this information confidential by providing industry standard systems and processes to ensure the security and confidentiality of your information.

We may also release your information when we believe doing so is appropriate and necessary to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Non-personally identifiable visitor information for users visiting our website may be used for re-marketing while serving ads about our products to our website visitors via Google Adwords, Facebook and other advertising mediums.

If Bitqueues Software is involved in a merger, acquisition or sale, the information we collect may be transfered as part of that transaction.

Third party links

Occasionally, at our discretion, we may include links to third-party websites or services. These third party sites have independent privacy policies; we encourage you to read their privacy policy before you submit any personal information on them, as we have no responsibility or liability for the content and data collected by these linked sites.

How do we protect your information?

We implement a variety of security measures as deemed appropriate to protect against unauthorized access, alteration, the disclosure of personal data. We do regular internal reviews of data collection, storage and security measures, like appropriate encryption and physical security measures to guard the systems where we store personal data.

Please note that our servers are located outside of the European Union, as well as the servers of our payment processor (FastSpring), the website analytics service provider (Google). If you use our website, you agree that your information is transmitted, stored, and processed in data centers outside the EU.

Your Consent

By using our website, you consent to our privacy policy.

Changes to our Privacy Policy

We may update our privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

The policy was last modified on 06/03/2019

Contacting us

If you have questions regarding our Privacy Policy, please contact us at privacy [at] bitqueues.com.